Terms and conditions of sales
1. Fields of application and modification of the conditions of sale
These general terms and conditions of sale apply to all orders placed on the Fast125.com website.
Fast125.com reserves the right to adapt or modify at any time the present terms and conditions of sale. In case of modification, it will be applied to each order the general terms of sale in force at the date of the order.
2. Our offer
All offers of products, services and delivery terms, at the prices indicated in Euros, are valid in Spain while stocks last.
For orders coming from the European Union, the VAT rate applied is the same as that of Spain. You will only have to pay additional shipping costs that will be indicated when choosing the delivery method.
For orders coming from abroad or from the French Overseas Departments and Territories, the products will be invoiced free of tax and you will have to pay shipping costs calculated according to the country of destination and the weight of the package. Upon receipt of the package, you will have to pay customs duties and local VAT depending on the country of destination. The amount of the shipping costs will be indicated to you when you choose the delivery method.
If you have any questions about shipping costs for orders outside the European Union, please contact our team directly by email at firstname.lastname@example.org.
A description with the essential characteristics of the product is present on each item sheet that we sell. However, some minor variations may occur, which is why it is recommended to contact our customer service in case of doubt.
Our team takes the necessary steps to give a faithful image of the products offered for sale through the images or photographs used for their presentation. Variations may nevertheless occur, particularly due to technical limitations, colour rendering or the customer's equipment (internet browser, screen used). Fast125 therefore recommends the customer to refer to the description of the products on the site to know their essential characteristics.
Except in case of warranty, any transaction between Fast125.com and its customers, not disputed within 14 days of delivery, can not give rise to a claim.
3. Validation of orders and electronic signature
The customer acknowledges being informed that his commitment does not require a handwritten or electronic signature, the acceptance of these general conditions of sale and the order of the basket is implemented by the mechanism of the click.
The order can only be registered on the site if you have clearly identified yourself either by entering your login and password, which are strictly personal to you, or by creating an account on Fast125 if you are not yet registered. Any order implies acceptance of the prices and description of the products available for sale. The contract is formed when the confirmation of your order is issued.
As soon as your order is validated, it will be transmitted to our logistics services for processing. You will receive within the hour a first automatic e-mail of acknowledgement of receipt. But at any time, you can obtain information about your order by contacting us: on the Fast125.com website in the "my account" section, then "order forms" and by e-mail at email@example.com.
The prices are indicated in euros and take into account the current Spanish VAT.
6. Payment and security6.1 VIA PAYPAL
Your payments are made directly on the PayPal site via encrypted pages using the TLS (Transport Layer Security) protocol. Fast125.com does not have access to your bank details under any circumstances. The debit of your account is made at the time of the validation of the payment of your order. You can pay your order via your PayPal account or via a credit card.
6.2 BY BANK TRANSFER
Your order is then reserved for 15 days. Beyond this period, without receipt of your transfer, it will be cancelled. The order will be processed only after receipt of your transfer, and after validation. The announced shipping time may vary according to the time of reception of your payment. In the case of a payment by bank transfer, the extra charges applied by the issuing bank cannot be charged against the payment to be received. Each of the parties must bear the transfer costs applied by their bank.
6.3 RETENTION OF TITLE CLAUSE
The products remain the property of Fast125.com until the order has been fully cashed by Fast125.com. However, as of the delivery, the risks of the delivered goods are transferred to the customer.
6.4 DEFAULT OF PAYMENT
Fast125.com reserves the right to refuse to make a delivery or to honour an order from a consumer who has not fully or partially paid for a previous order or with whom a payment dispute is in progress.
6.5 ANTI-FRAUD CONTROL
The security of your orders on Fast125.com is a major concern. That's why orders are controlled before shipment.
As part of this control and in order to fight against fraud and usurpation of means of payment on the Internet, Fast125 may ask the customer to provide proof of identity and domicile. Depending on the date of receipt, the time of shipment of your order may be delayed.
If the control of these documents proves favourable, the order will be validated. Otherwise or in the case of non-receipt, Fast125 reserves the right to cancel the order. It will then be cancelled and refunded.
7. Delivery terms and deadlines
Shipping arrangements :
Fast125.com is committed to respecting the shipping date given to you as an indication in the product sheet.
When ordering several items, the delivery time to be taken into account is the longest. For example, if you order a cylinder shipped within 48 hours and an exhaust line shipped within 7 days then the entire order will be shipped within 7 days.
Packages are shipped Monday to Friday, excluding holidays.
Delivery methods :
On Fast125.com, we offer 1 delivery method, for metropolitan France, Spain, Portugal, Belgium and Luxembourg:
At home in 48h
- Basket between 0 and 75€ TTC : 9,90€.
- Basket between 75 and 150€ TTC : 7,90€.
- Basket over 150€ TTC : Free
Service also available for Belgium and Luxembourg (delay for these 2 countries: 5 working days / rate: same as France and Spain).
These rates may be subject to specific commercial operations.
The times indicated are in working days, and are given as an estimate.
We work with La Poste - Colissimo.
Home delivery :
Deliveries are made from Monday to Friday.
You will receive an e-mail from Colissimo, usually the day before delivery, to inform you of the expected delivery date.
If you are absent at the time of delivery :
- If the size of your parcel allows it, it will be deposited in your mailbox.
- Otherwise, a delivery notice will be left, inviting you to collect your parcel from a post office or a relay point near you.
Deliveries outside Spain / France / Portugal / Belgium and Luxembourg :
For deliveries outside Spain / France / Portugal / Belgium and Luxembourg, delivery charges depend on the destination and will be announced to you when you place your order. For transport reasons, products cannot be shipped to certain countries and Corsica. If this is the case, information will be given to you at the delivery stage of your order.
Taxes applied on your orders :
For deliveries within the European Union, Spanish VAT is applied to the order and you will not be able to recover the VAT in your country.
For orders to French Overseas Departments and Territories and outside the European Union, the products will be invoiced to you without taxes and you will have to pay shipping costs calculated according to the country of destination and the weight of the package. Upon receipt of the package, you will have to pay, in addition, customs duties, VAT and other local taxes, depending on the country of destination:
- For the DOM, you will have to pay the local VAT (except Guyana), the dock dues and the regional dock dues. You will not have to pay customs duties.
- For the TOM, you will have to pay the local VAT (for the TOM, only French Polynesia is concerned), and customs duties.
The amount of shipping costs (excluding duties and taxes applicable in your country) will be indicated to you when you choose the method of delivery. For shipments to French Overseas Departments and Territories and outside the EU, we draw your attention to 2 points:
- All duties and taxes are calculated by the customs services on the amount of the order including transport;
- if you choose an "express" carrier, then this one will invoice you in addition a fixed administration fee (generally between 20 and 30€), corresponding to the fact that it carries out, by delegation of the customs, the calculation and the collection of the duties and taxes, which allows you to save time at the delivery.
More information :
No compensation can be claimed if an item cannot be delivered: either following an unforeseen manufacturing stoppage, or following strikes, accidents, natural disasters, impossibility to obtain supplies or any other causes beyond our control. Delivery of orders is impossible on public holidays. The withdrawal period is 30 days for non-professionals. Returns are offered for customers from metropolitan France and Corsica, Spain, Luxembourg and Belgium but remain the responsibility of customers residing in other countries and DOM-TOM.
For more information, do not hesitate to contact our customer service by clicking here. (Put the contact link)
8. Right of withdrawal
If a product ordered on Fast125.com is not suitable, or if you simply realize that it does not meet your expectations, you can return it to us for exchange, credit or refund.
Because your satisfaction is our main concern, this operation is offered to you by Fast125, and requires only a few quick steps. You can make the request for return to our customer service by email firstname.lastname@example.org.
The entire process to follow is explained on the page concerning the Free Return. The deadline for refund of an order or product (s) is 14 days from the date of withdrawal.
9. Conditions of return
9.1 Return the item free of charge within 30 days of receipt of the package. If it is a gift, please inform customer service, indicating the date on which you are likely to change the item (however, only exchange will be possible after the 30-day period has expired).
9.2 Return the item in the box in which it was sent to you or in an identical box (reinforced, same size) if the first one has been damaged. Please note that supplier boxes are not made for the transport of goods.
9.3 The product must not have been tested but just assembled very carefully. All technical data sheets and stickers must be present with the product for the exchange to be accepted. The product must be in perfect condition and in the original packaging.
9.4 Find in the history of your orders the one concerning the item in question (it must be less than 30 days old). You can exchange your product with another one, opt for a credit note equivalent to the value of your product, or have it refunded. The process will be explained to you step by step, but make sure you print the summary to be attached to your package.
- 9.4.1 If you live in metropolitan France, Spain, Portugal, Belgium or Luxembourg, also print the carrier's slip (you will also receive it by e-mail), the amount of which is paid by Fast125. The deposit of the package will be made in a point Relais La Poste - Colissimo or at the post office that suits you. Count on average between 6 and 8 working days (from the date of deposit of the package in relay) for it to reach us and that we proceed to your request (replacement, credit or refund).
- 9.4.2 If you do not reside in metropolitan France, Spain, Portugal, Belgium or Luxembourg, you may resend the package to us by the carrier of your choice (the shipment being at your expense). You will receive an e-mail confirming that your return has been taken into account. When returning your package by your own means you must specify on the customs document that it is a return of goods otherwise customs duties and taxes will be charged to you upon receipt of the package at our premises. In the case of an exchange outside the European Union, the customs services may require you to pay the duties and taxes again upon receipt of your exchange.
- • 9.4.3. You can also send us a statement by e-mail clearly expressing your willingness to exercise your right of withdrawal at email@example.com.
Attention: The After Sales Service reserves the right to refuse the return if one of the conditions is not respected, the package will then be returned directly to you.
10. Product Warranty
10.1 Commercial warranty
The products sold are covered by a commercial guarantee to ensure their conformity and to ensure the reimbursement of the purchase price, replacement or repair of the goods. It does not cover defects caused by abnormal or faulty use or resulting from a cause unrelated to the intrinsic qualities of the products.
Information concerning possible commercial guarantees relating to the products and services offered for sale (in particular the content of the guarantee, the terms of its implementation, its price, its duration, its territorial scope as well as the name and address of the guarantor according to the products, services and brands concerned) are brought to the attention of the customer if necessary on the sheet for each product and service in the online sales area.
10.2 Legal warranty
Independently of the guarantee thus granted, Fast125 remains liable for defects of conformity of the product to the contract in accordance with Articles L.211-4 and following of the Consumer Code and for redhibitory defects, or latent defects of the thing sold, under the conditions provided for in Articles 1641 and following of the Civil Code and 2232 of the Civil Code. These guarantees are exercised with Maison DBK at the following address: Carrer la Merla, 8 - 08818 - Olivella - España.
REMINDER OF THE MAIN APPLICABLE TEXTS
Article L.211-4 of the Consumer Code
"The seller is obliged to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery.
He shall also be liable for defects in conformity resulting from packaging, assembly instructions or installation when this has been charged to him by the contract or has been carried out under his responsibility. »
Article L.211-5 of the Consumer Code
"To be in conformity with the contract, the property must:
(1) Be fit for the use ordinarily expected of similar property and, where applicable:
- correspond to the description given by the seller and possess the qualities that the seller has presented to the buyer in the form of a sample or model;
- have the qualities that a buyer may legitimately expect in the light of public statements made by the seller, the producer or his representative, particularly in advertising or labelling.
2°/ Or present the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the seller's attention and accepted by the latter. »
Article L.211-12 of the Consumer Code
"An action arising from lack of conformity shall be time-barred after two years from the date of delivery of the goods. »
Article L.211-16 of the Consumer Code
Where the buyer asks the seller, during the course of the commercial warranty granted to him at the time of the acquisition or repair of movable property, to carry out a repair covered by the warranty, any period of immobilization of at least seven days shall be added to the period of the warranty remaining to run. This period shall run from the date of the buyer's request for intervention or from the date on which the goods in question are made available for repair, if such availability is subsequent to the request for intervention.
Article 1641 of the Civil Code
"The seller is bound by the warranty on account of hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so diminish that use that the buyer would not have acquired it, or would have paid a lower price for it, if he had known of them. »
Article 1648 of the Civil Code
"The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect.
Also, when the customer acts as a legal guarantee of conformity within the meaning of the aforementioned provisions of the Consumer Code, he :
- has a period of two years from the delivery of the product to act;
- can choose between repairing or replacing the product, subject to the cost conditions provided for in Article L. 211-9 of the French Consumer Code ;
- is exempt from having to provide proof of the existence of the product's lack of conformity during the six months following delivery of the product. This period will be extended to twenty-four months from 18 March 2016.
In any event, the legal guarantee of conformity applies independently of the commercial guarantee possibly granted by Fast125.com on the product(s) ordered.
Finally, the customer may decide to implement the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code. In this case, he can choose between the cancellation of the sale or a reduction of the sale price in accordance with Article 1644 of the Civil Code.
11. Provision of the "Information Technology and Freedom" Act
At any time, "You have the right to access, modify, rectify and delete data concerning you (art 34 of the law "Informatique et Libertés" of January 6, 1978). At any time, you keep the possibility to oppose without charge to the commercial prospecting of Fast125, by clicking on the link "unsubscribe" at the bottom of each e-mail, by contacting us by e-mail.
In the event that one of the clauses of the present contract is null and void due to a change in legislation, regulations or a court decision, this shall in no way affect the validity and compliance with these general terms and conditions of sale.
13. Responsibilities and settlement of disputes
Fast125.com cannot be held liable for any inconvenience or damage relating to the use of the Internet network such as a break in the service, the presence of computer viruses or external intrusions or more generally any case qualified as force majeure by the courts.
In case of dispute, an amicable solution will be sought before any legal action. A recovery procedure will be initiated by us. This procedure will result in the invoicing of collection costs of a fixed amount of 15€ per order. Failing this, any legal action will be brought before the competent courts that the plaintiff may choose to seize: the jurisdiction of the place where the defendant resides, the place of actual delivery of the thing or the place of performance of the service.
These conditions are subject to Spanish law.
According to the law of March 11, 1957, any reproduction, even partial, of the elements of the site Fast125.com requires the prior written consent of Maison DBK SL. Fast125.com is the property of Maison DBK SL.