Simple and processed quickly
Return the item free of charge within 30 days of receipt of the package. If it is a gift, please inform customer service, indicating the date on which you are likely to change the item (however, only exchange will be possible after the 30-day period has passed).
Return the item in the box in which it was sent to you or in an identical box (reinforced, same size) if the first one has been damaged. Please note that the supplier boxes are not made for the transport of goods.
The product must not have been tested but just assembled very carefully. All technical data sheets and stickers must be present with the product for the exchange to be acceptes. The product must be in perfect condition and in the original packaging.
Find in the history of your orders the one concerning the item in question (it must be less than 30 days old). You can exchange your product with another, opt for a credit note equivalent to the value of your product, or get a refund. The process will be explained to you step by step, but make sure you print the summary to be attached to your package.
- If you live in metropolitan France, Spain, Belgium or Luxembourg, also print out the delivery note (you will also receive it by e-mail), the amount of which is paid by Fast125. The deposit of the package will be made in a point Relais La Poste - Colissimo or at the post office that suits you. Count on average between 6 and 8 working days (from the date of deposit of the package in relay) for it to reach us and that we proceed to your request (replacement, credit or refund).
- If you do not reside in France, Spain, Belgium or Luxembourg, you can send us the package by the carrier of your choice (the shipment being at your expense). You will receive an e-mail confirming that your return has been taken into account. When returning your package by your own means you must specify on the customs document that it is a return of goods otherwise customs duties and taxes will be charged to you upon receipt of the package at our premises.
In the case of an exchange outside the European Union, the customs services may ask you to pay the customs duties and taxes again duties and taxes upon receipt of your exchange.
You can also send us by e-mail a declaration clearly expressing your willingness to exercise your right to
retraction at firstname.lastname@example.org
Attention: The After Sales Service reserves the right to refuse the return if one of the conditions is not respected, the package will then be returned directly to you.